A user reports the internet is down. You can Ping 8.8.8.8 but cannot browse "www.google.com". What is the most likely issue?

A user reports the internet is down. You can Ping 8.8.8.8 but cannot browse "www.google.com". What is the most likely issue?

  1. a) The ISP gateway is down
  2. b) The DNS server is unreachable or misconfigured
  3. c) The network cable is unplugged
  4. d) The DHCP server is full

From the Combined Bank Officer (IT) January 2026 – Written (BIBM) exam, question 15 of 115.

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